Unfortunately, kat leaves her school books all over our house.
Creating Do-It-Yourself Customers by Peter C. Honebein and Roy F. Cammarano
"High demand, a long line, and a set of values with an unrelenting focus on quality yielded a transaction process high on efficiency but low on social graces to which many of us are accustomed. To ensure everyone who wants soup can get soup, Mr. Yeganeh enforces a rigid, militaristic process in the coproduction experience:
1. When you walk in move immediately to the right."
I think everyone will recognize what the author is talking about....I guess you can have fun with books!!